Terms of service

Terms of Service

Last updated: [12/15/25]

Welcome to Prime Decants. By accessing or purchasing from our website (primedecants.com), you agree to the following Terms of Service. Please read them carefully.

1. General Conditions

By using this site, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.
You agree not to use our products for any illegal or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information

Prime Decants sells hand-filled fragrance decants sourced from 100% authentic designer and niche perfumes.
We do not claim affiliation with any brand or manufacturer.

Because decants are custom-filled and vary by bottle size (3ml, 5ml, 10ml), product appearance may differ from retail bottles.

We guarantee authenticity but not individual personal scent preference, as fragrances react differently on each person.

3. Pricing & Order Acceptance

Prices are subject to change at any time without notice.
We reserve the right to:

  • Modify or discontinue products

  • Limit quantities

  • Cancel or decline an order if fraud is suspected

Once an order is placed and paid for, you will receive an order confirmation.
This email does not guarantee acceptance; we may cancel any order for reasons such as low stock or verification issues.

4. Shipping & Delivery

Processing times are typically 1–3 business days.
Delivery times may vary depending on USPS or other carriers.

We are not responsible for delays caused by:

  • Carrier issues

  • Incorrect shipping addresses

  • Weather conditions

  • Customs (for international orders)

Ownership of packages transfers to the buyer once handed to the carrier.

5. Returns, Refunds & Exchanges

Because decants are custom-filled, we cannot accept returns for opened or used products.
However, we offer replacements or refunds in cases of:

  • Wrong item sent

  • Damaged or leaking orders

  • Lost packages (confirmed by carrier)

For full details, see our Refund Policy.

6. Accuracy of Information

We try to ensure that all product descriptions, images, and details are accurate.
However, occasional errors may occur. We reserve the right to correct any errors at any time.

7. Prohibited Uses

You may not use the site or its content:

  • For unlawful purposes

  • To violate any regulations or laws

  • To infringe intellectual property rights

  • To harass or harm others

  • To submit false or misleading information

  • To upload viruses or malicious code

  • To scrape or misuse site data

Violation may result in termination of access.

8. Intellectual Property

All content on this site — including text, logos, images, graphics, and design — is the property of Prime Decants and protected by copyright laws.

9. Third-Party Links

Our site may contain links to third-party sites.
We are not responsible for the content, policies, or practices of those websites.

10. Limitation of Liability

Prime Decants is not liable for:

  • Allergic reactions or sensitivities

  • Misuse of products

  • Indirect, incidental, or consequential damages

Your use of the site and products is at your own risk.

11. Indemnification

You agree to indemnify and hold Prime Decants harmless from any claims or demands arising from your use of the website or violation of these terms.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Changes take effect immediately upon posting to the website.

13. Contact Information

For questions regarding these Terms, contact us at:

📩 support@primedecants.com